If we don't focus on the customer, then we're lost. So what does the customer want? The customer wants an absolutely impeccable service and she or he wants the product really as soon as she or he can possibly get it."
Where we have really applied the technology is our ability to see everything that the customer sees in real time so our ability to control the experience is so much more than it ever was.
Wherever you've got an interface between money and the customer you've got an opportunity that criminals can exploit," said DCI Dave Carter at the Dedicated Cheque and Plastic Crime Unit (DCPCU) of the Metropolitan Police.
